FAQ

How do I buy these good looking goodies?

Shop us in stores (in the freezer!) or participate in one of our monthly drops.

Want to support us even more? Request Unrefined Foods in stores and help us make our case with your favorite grocery store :)

Why can't I just order whatever I want, whenever I want?

Short answer: the drop model is what lets a tiny team make real food for real families without cutting corners. We open the shop for a set window each month, make everything in focused batches, then ship it all at once. That keeps waste down, quality up, and our energy on the bigger mission: getting muffins made from stone-milled whole grains into the places you already buy most of your food.

We also know that ordering from us is one more thing to do in an already-full week, and we don't take that for granted. So every drop includes something special for the season you won't find any other time. Consider it a thank-you for going out of your way to get your hands on these!

When does my order ship?
Every drop has a pre-order window and a single ship date, both posted right at the top of the site and on the product page. Order any time during the window; everything ships together on the ship date so it arrives fresh and frozen. (Back-to-school drop: pre-order by 9/3, ships 9/8.)

Do you ship frozen? Will it still be frozen when it arrives?
Yes. Everything ships frozen in insulated packaging with dry ice, timed to land ready for your freezer. There's a small dry-ice surcharge on frozen orders and is what lets us skip preservatives entirely and get real baked goods to your door. You don't need to be home the moment it arrives; just tuck any baked goods in the freezer (or fridge, if that's your fancy) when you get them.

What if I miss the drop?
Get on the list and you'll get first access to the next one. We drop monthly, and the list hears before anyone else (and often gets an early link). No FOMO required; there's always another one coming.

What makes each drop "seasonal"?
Alongside our core flavors, every drop has a limited item made for that moment in the year -- something you can only get during that window. This one's got Zucchini muffins and a batch of healthy "cookies." When they're gone, they're gone until the next year.

What types of products do you offer?

Our goal is to offer food this is more healthy and nourishing, but just as convenient as, the mass-produced, processed big brands from big box stores. Right now that means we have healthy "cookies" (they are cookies, just not too sweet) and muffins that you or your little ones can eat at any time of the day. We sell everything frozen to retain the freshness of a well-made baked good and to avoid using any preservatives whatsoever.

Are your products made with organic ingredients?

We do our best do source organic ingredients when possible. At the moment, our most consistently sourced organic ingredients are wheat, milk, maple syrup, and eggs. (A major caveat though is that, given the avian bird flu situation in the United States, eggs are in general more difficult to source, with local & organic eggs the most tricky, making our supply more inconsistent.)

We are 100% committed to supporting organic wheat production for a huge number of reasons. The main one for your health is that it is pretty impossible to remove glyphosate (common brand name: Roundup) residue from wheat seeds and since we're freshly milling them without any further cleaning, we want to avoid as much pesticide exposure as possible. More about our standards will be available on our website soon. 

We are committed to using only unrefined ingredients in our snacks. This means you can enjoy our treats knowing they are made with high-quality ingredients you would find in your kitchen, processed in ways you would process them in your kitchen -- except that we've removed that work for you!

How do I store muffins to keep them fresh?

To maintain the freshness of our snacks, we recommend long-term storage in your freezer (where they can remain up to four months). You can also put them right in the fridge when you receive them. Any baked goods stored in the fridge should be consumed within 4-5 days.

To thaw, you can either remove from the freezer in the morning and pack for a mid-morning or lunch-time snack (it will have thawed by then) or store in the fridge. If you're at home, we highly recommend toasting the muffins (that makes them deeeelicious). On the go or at home, experiment with what you like and let us know what you think!

Do you offer any gluten-free options?

Right now all our products contain gluten. While we understand the importance of dietary preferences and restrictions, as a small team, we're focused on improving access to the heritage varieties of wheat that our ancestors have been growing, milling, and eating for tens of thousands of years.

That being said we want to support all families to eat real, whole foods and as we've spoken to more and more of you, we've heard you: a gluten free muffin would be helpful. Stay tuned!

Is gluten actually something I need to avoid?

This comes up a lot, and we think it deserves an honest answer.

If you or someone in your family has celiac disease or a diagnosed gluten sensitivity, gluten-free isn't a preference. It's a real, often life-altering necessity, and we don't take that lightly. We know how disorienting a new diagnosis can be, and we're working toward a gluten-free option (oat + buckwheat flour is on our roadmap) so more families can eventually enjoy what we make.

For folks without a medical reason to avoid it, here's our honest take: broadly-defined gluten intolerance is estimated to affect a small share of people. 

Believe it or not, there were very little changes to the humble wheat seed (some might say, the original super food) up until the industrial and green revolutions of the past 150+ years. Before the early 1900s, gluten -related issues were rare, even though wheat made up the bulk of  most Americans' calories.

As our food system has industrialized, commoditized, and homogenized, a lot has changed: the wheat varieties we grow, how we process them, and what lands on store shelves. Over that same stretch, rates of diabetes, obesity, heart disease, and other chronic conditions have all climbed.

We're not here to point fingers or argue for one single path forward. But most scientists are in agreement that a healthy diet consists of a variety of whole foods in minimally processed forms. That's exactly what we're trying to give you at Unrefined Foods, in the most convenient ways that we can.

What about other allergens?

Any allergy or dietary concerns should be made known at the time of ordering. If no allergy or dietary restrictions are disclosed to the Unrefined Foods Company, we disclaim any responsibility and are not liable for any adverse effects resulting from food allergies.

Our Banana Bread, Loaded Blueberry, and Cinnamon Swirl muffins are made in a dedicated, certified peanut and tree nut-free facility. Cinnamon Swirl is also dairy- and egg-free.

Our other products are made in a shared commercial kitchen space. While we do not use any nuts, tree nuts, soy, or sesame ingredients, we can not guarantee a 100% allergen-free environment.  We use wheat, dairy products, and eggs throughout our production process.

When we produce any products outside of the 3 mentioned above (Banana, Cinnamon, Blueberry), they are made in a shared commercial kitchen space. Our kitchen is shared with other chefs, and despite thorough sanitization between operators, baked goods are prepared in an area where wheat, soy, sesame, milk, eggs, nuts and tree nuts may have been present. We cannot claim that cross-contamination does not occur and cannot be held liable for allergic reactions that could occur.

Can I return a product if I’m not satisfied?

If you are not completely satisfied with your purchase, please reach out to our team. We will absolutely want to make it right - even though it will (honestly) probably not include shipping back frozen muffins to our HQ. (Mostly because we're not expecting you to source any dry ice.)

We're humans over here doing our best and want to help feed you good food!

How can I contact customer support?

You can reach our customer support team through the contact form on our website or by emailing us directly. We are here to help and will respond as quickly as possible!

How can I stay updated on new products and promotions?

To stay in the loop about our latest news, we encourage you to sign up for our newsletter. You can also follow us on social media for real-time updates and inspiration!